Digital & Voice Contact:
Live can assist with any form of digital or voice communications and channel optimisation.
Our omnchannel, ever-ready digital communications hub offers strategic & unified inbound and outbound Email, Web, Chat, SMS, What’s App and push notification capability. Outside of digital, we speak your language, with a network of over 300 vetted call centres globally at our disposal, an internal stable of 16 active lead generation centres, with more available if needed, an additional 12 state-of-the-art multi-channel centres specialising in delivering excellence in Customer Experience (CX) globally and our flagship centre in the UK which offers bi-directional marketing campaign, market research and CX support, in most languages.
Not only do customers nowadays expect real-time, cross-channel, cross-timezone communications, but they expect them to be seamless, cohesive and consistent. This is a clearly a huge logistical challenge. On top of this, is the very real pressure that one service failure, at any point, in the full spectrum of your service communications, can lead to displeased customers and negative social media exposure: brands have one chance to please and a thousand opportunities to fail. Whatever your communications requirements are, Contact Nexus can help you.
People
“Our continued investment in high calibre contact centre personnel & marketing outreach specialists ensures we are capable & confident of being able to deliver on our promises.”
Our team continually strive to deliver the best and are committed to continuous professional development. We attract, develop and retain the highest calibre of professionals to represent ourselves and our clients. For many, marketing is a necessity, for some its a passion, but for us, its an obsession. Our Mission Statement is to fuel growth and we are guided by our DEVELOP model, which every member of the team wholeheartedly endorse.
Technology
“Our continued investment in best-of-breed technologies & expertise helps keep us at the bleeding edge of marketing technology utilisation.”
To ensure we deliver the first class service our clients demand, we need to have the latest technologies in our armoury and we do. It is critical in today’s fast moving, highly competitive and sophisticated business arena to have a deep and meaningful grasp of technological capabilities and advancements to remain ahead of the game. We embrace and adore the latest technologies, techniques and tools to power your communications in ever more complex and varied ways.
Expertise
“Our continued investment in the professional development of our consultancy & product teams equips us for any challenge you may face.”
Knowledge is power and underpins all business growth. Knowledge though, by its very nature, is constantly evolving and so are we. Our clients rely on us and know we demand the very best from our teams to implement and deliver the latest technologies and solutions to keep you at the cutting-edge of your respective industry and to assist you in out-manoeuvring and leap-frogging the competition.
