Digital & Voice Contact:
Live can assist with any form of digital or voice communications and channel optimisation.
Our omnchannel, ever-ready digital communications hub offers strategic & unified inbound and outbound Email, Web, Chat, SMS, What’s App and push notification capability. Outside of digital, we speak your language, with a network of over 300 vetted call centres globally at our disposal, an internal stable of 16 active lead generation centres, with more available if needed, an additional 12 state-of-the-art multi-channel centres specialising in delivering excellence in Customer Experience (CX) globally and our flagship centre in the UK which offers bi-directional marketing campaign, market research and CX support, in most languages.
Not only do customers nowadays expect real-time, cross-channel, cross-timezone communications, but they expect them to be seamless, cohesive and consistent. This is a clearly a huge logistical challenge. On top of this, is the very real pressure that one service failure, at any point, in the full spectrum of your service communications, can lead to displeased customers and negative social media exposure: brands have one chance to please and a thousand opportunities to fail. Whatever your communications requirements are, Contact Nexus can help you.