Communications & Contact Centre Services
What does today’s Contact Centre look like and how does this differ from the call centre of just a decade ago?
The now outdated 1990’s call centre model, that focused exclusively on the use of the telephone as a contact medium has seen its day. With today’s proliferation of contact channels and 24/7 ‘always on’ cultural, social and technological norms, call centres have had to adapt.
State-of-the-art contact centres use bleeding-edge technology and a global presence to be ever present, ever-available and everywhere, across time zones, territories and technologies. Our contact centre provision is a blend of in-house and extensively vetted, closely monitored, partner centres who share our values of efficiency, service-excellence and strategic development. Our unique global alliance enables us to serve every need, at every time, in most locations.
Our flagship, in-house, UK-based, 200 seat contact centre in Scotland, sits at the heart of our contact centre solutions and is primarily consumer-centric in its focus. Additional UK presence is provided via our sophisticated b2b-centric contact centre solutions based in Hampshire & Bristol, while omni-channel Customer Experience (CX) resourcing is provided globally with centres across the UK, US & Canada, India, Jamaica, the Philippines & Dubai. Same-day direct mail integration and print communications are managed from our mail-shop in south west England, whilst digital messaging is managed from HQ in London, with co-location & server redundancy in France & Germany for resilience and performance.
Our call centre resourcing team can help you understand your options and implement the highest-quality, multi-channel voice or digital campaign or service provision for your needs, however large or small your business or requirement may be. Contact us today, to start the journey.